CLAIMS: Shortages must be reported within 5 days of delivery or claims will be denied. It is the customer’s responsibility to count and inspect all shipments Carton shortages must be noted on the delivery document. Internal damage claims must be filled with the freight carrier.
RETURNS: Please follow these guidelines to insure credit for returned goods. A return authorization must be obtained by contacting your sales representative or the customer service department prior to returning product.
Shipping: Wholesale orders can take up to 30 days to fulfill and will not partial ship. If you wish to receive a partial order, you may contact us with your order number and we will let you know how much of the partial order can be shipped and at what cost.
Please have the correct invoice number and item number(s) available. Any returns without a prior authorization will be refused. The RMA# must appear on all cartons returned. Authorized non-defective returned goods must be in the original carton in new condition. Authorized defective and non-defective goods should be returned prepaid unless shipped in error. All returns are subject to a 15% restocking fee. Our Customer Service Department must be contacted within 3 working days regarding shipping errors.
Once an RMA is received, all merchandise can be shipped to the following address:
Dexter Russell Cutlery
552 Central Drive
Virginia Beach VA 23454
* Prices and policies are subject to change without notice. Sale is subject to availability of the product at the time of the order and Dexter Russell Cutlery is not liable for out-of-stock, discontinued or back-ordered items. Dexter Russell Cutlery is not responsible for typographical, photographic or descriptive errors.